Veronica Soto
About Veronica Soto
Veronica Soto serves as the Benefits Outreach Coordinator at the Greater Chicago Food Depository and is a Bilingual Product Support Team Lead at Sprout Social, Inc. She has extensive experience in team management, customer support, and community outreach, contributing to various initiatives focused on diversity and inclusion.
Current Role at Greater Chicago Food Depository
Veronica Soto serves as the Benefits Outreach Coordinator at the Greater Chicago Food Depository, a position she has held since 2017. In this role, she focuses on connecting individuals and families with essential benefits and resources. Her work contributes to the organization's mission of alleviating hunger and improving food security in the Greater Chicago Area.
Professional Experience at Sprout Social, Inc.
Since 2019, Veronica Soto has worked at Sprout Social, Inc. as a Bilingual Product Support Team Lead. She manages a distributed team of six members, emphasizing diversity and inclusivity. Her responsibilities include maintaining high customer satisfaction scores and ensuring efficient response and resolution times. Additionally, she co-leads Cafecito@Sprout, a group aimed at fostering community among employees.
Educational Background
Veronica Soto earned her Bachelor of Science in Community and Public Health from DePaul University, where she studied from 2012 to 2016. Prior to her university education, she attended East Aurora High School from 2008 to 2012. Her academic background provides a foundation for her work in community outreach and public health initiatives.
Previous Work Experience
Veronica has a diverse work history that includes roles such as Care Manager at Erie Family Health Center and Special Events Student Assistant at DePaul University's Office of the Secretary. She also interned at the Illinois Coalition for Immigrant and Refugee Rights. These positions have equipped her with valuable skills in community engagement and support.
Leadership in Employee Resource Groups
At Sprout Social, Inc., Veronica Soto co-founded the Women@Sprout Business Resource Group, contributing to initiatives that support women in the workplace. Her involvement in these groups reflects her commitment to fostering an inclusive work environment and supporting underrepresented communities.