Andrew Taylor
About Andrew Taylor
Andrew Taylor is a Customer Success Manager at Greenfly, specializing in sports customers. He has extensive experience in digital marketing and account management within major sports organizations, including the MLB and NBA.
Current Role at Greenfly
Andrew Taylor serves as the Customer Success Manager for Sports Customers at Greenfly. In this role, he proactively monitors customer usage and metrics to identify opportunities for expansion and mitigate churn risks. He creates detailed onboarding plans for customer advocates to ensure maximum platform utilization. Taylor leads strategic conversations with key stakeholders to align customer objectives with Greenfly's goals. He also works cross-functionally with Sales, Marketing, Product, and Engineering teams to advocate for customer needs and deliver comprehensive solutions.
Professional Background in Sports
Andrew Taylor has extensive experience in the sports industry. He worked as a Social Media Coordinator for Major League Baseball from 2015 to 2016, where he was involved in managing social media strategies. Following that, he served as a Digital Products Account Manager for NBA Teams from 2016 to 2020, focusing on digital product management. Additionally, he interned with the New Britain Rock Cats Baseball from 2009 to 2011, gaining foundational experience in sports operations.
Experience in Digital Marketing and Project Management
Before joining Greenfly, Andrew Taylor held roles that emphasized digital marketing and project management. He worked as the Director of Digital Marketing & Digital Operations at Adelaide Bite in Australia for six months in 2012-2013. He then transitioned to vente-privee USA as a Digital Project Manager from 2013 to 2015, where he managed various digital initiatives. These roles contributed to his expertise in managing digital strategies within the sports sector.
Educational Background
Andrew Taylor studied at the University of Connecticut, where he earned a Bachelor of Science degree in Business Management with a concentration in International Business. His studies spanned from 2008 to 2012, providing him with a solid foundation in business principles that he applies in his current role in customer success.