Jess Allen
About Jess Allen
Jess Allen serves as the Director of Customer Success at GreenLight Workforce Solutions, where she has worked since 2018. With a background in HR consulting and expertise in independent worker management, she contributes to the development of a cloud-based workforce management platform.
Work at Greenlight
Jess Allen has served as the Director of Customer Success at GreenLight Workforce Solutions since 2018. In this role, Allen focuses on enhancing customer satisfaction and optimizing the user experience for clients utilizing the company's services. The position involves overseeing customer interactions and ensuring that the management of independent workers is efficient and effective. Allen's contributions are pivotal in shaping the company's approach to contingent workforce management.
Previous Experience at Bay Area HR Pixies
Prior to joining GreenLight, Jess Allen worked as an HR Consultant at Bay Area HR Pixies from 2010 to 2016. During this six-year tenure, Allen provided consulting services that addressed various human resource challenges faced by businesses in the San Francisco Bay Area. This experience contributed to Allen's expertise in workforce management and client relations.
Education and Expertise
Jess Allen studied Social Psychology at The University of Texas at Austin from 2005 to 2009. This educational background has informed Allen's understanding of human behavior and organizational dynamics, which is essential in the field of customer success. Allen's expertise lies in streamlining the management of independent workers, focusing on making processes safe and simple for clients.
Contributions to Workforce Management
At GreenLight, Jess Allen contributes to the development of a cloud-based contingent workforce management platform. This platform is designed to address the evolving needs of the workforce and aims to simplify the management of independent workers. Allen's role in this initiative reflects a commitment to advancing the future of work through innovative solutions.