Katherine Areford
About Katherine Areford
Katherine Areford is a Technical Support professional with extensive experience in the technology and customer service sectors. She has worked for various companies in Jacksonville, Florida, including Greenshades Software, Merrill Lynch, and Best Buy, while pursuing her studies in Computer Science and Information Systems.
Work at Greenshades Software
Katherine Areford has been employed at Greenshades Software since 2015, where she serves in the role of Technical Support. Her responsibilities include assisting clients with software-related issues and providing solutions to enhance user experience. Over her tenure of nine years, she has developed a strong understanding of the company's products and services, contributing to customer satisfaction and retention.
Previous Employment Experience
Katherine Areford has a diverse work history in technical and customer support roles. She worked at Merrill Lynch as a WMBS Sr Operations Rep for eight months in 2013-2014. Prior to that, she served as a Customer Service Manager at hhgregg for two years from 2008 to 2010. Her experience also includes a position as a Computer Technician at Best Buy for eight months in 2004-2005 and as an IP Technical Support agent at Comcast for ten months in 2007-2008. Additionally, she held roles at ARS National Services and Citi.
Education and Expertise
Katherine Areford is currently pursuing a degree in Computer Science and Information Systems at Florida State College At Jacksonville, a program she has been engaged in since 2014. Her educational background complements her extensive experience in technical support and customer service, equipping her with the skills necessary to address complex technical issues effectively.
Background in Customer Support
Katherine Areford has built a solid foundation in customer support throughout her career. She has worked in various capacities that required strong communication and problem-solving skills. Her roles have ranged from technical support to customer service management, allowing her to gain insights into customer needs and expectations across different industries.