David Eagan
About David Eagan
David Eagan serves as the Global Director of Customer Success and Service Delivery at Gresham Technologies, a position he has held since 2016. He has a diverse background in customer success and operational management, with previous roles at Lexmark Enterprise Software and Accenture.
Work at Gresham Technologies
David Eagan serves as the Global Director of Customer Success and Service Delivery at Gresham Technologies. He has held this position since 2016, contributing to the company's focus on enhancing customer satisfaction and service delivery standards. His role involves overseeing customer success initiatives and ensuring effective service delivery across various regions. Eagan's leadership is instrumental in fostering relationships with clients and driving operational excellence within the organization.
Previous Experience at Lexmark Enterprise Software
Prior to his current role, David Eagan worked at Lexmark Enterprise Software in various capacities from 2010 to 2016. He served as the Director of Shared Services for 10 months, followed by the role of Director of Professional Services - International for four years. He then transitioned to the position of Director of Customer Success - International for one year. His tenure at Lexmark involved significant responsibilities in customer success and service delivery, particularly in the international market.
Career at Accenture
David Eagan has a substantial background with Accenture, where he worked from 1996 to 2006. His roles included Technical Analyst for two years, Senior Consultant for two years, and Manager for six years. During his time at Accenture, he developed expertise in consulting, operational management, and strategic planning, which laid the foundation for his future leadership roles in customer success and service delivery.
Education and Expertise
David Eagan holds a Bachelor’s Degree in Business Administration from The University of Kansas, where he studied from 1992 to 1996. Additionally, he studied Economics and European History at the University of Stirling for 11 months in 1995. His educational background supports his extensive experience in financial control, operational expenditure management, and strategic collaboration with Sales and Pre-Sales Executive leadership.
Cultural Understanding and Strategic Collaboration
David Eagan possesses a strong cultural understanding of conducting business across North America, Europe, and the Asia Pacific regions. His experience includes building and supporting the implementation partner ecosystem and collaborating with executive leadership on strategic opportunities. This expertise enhances his ability to navigate diverse business environments and drive successful outcomes in customer success initiatives.