Hilaire Ashworth Benson
About Hilaire Ashworth Benson
Hilaire Ashworth Benson is a Customer Success Specialist at GreyNoise Intelligence, with a diverse background in client management and operational processes. She has held various roles in customer success and project management across multiple industries, demonstrating expertise in growth and retention strategies.
Work at GreyNoise Intelligence
Hilaire Ashworth Benson has been employed at GreyNoise Intelligence as a Customer Success Specialist since 2022. In this role, Benson focuses on enhancing customer experience and ensuring client satisfaction. The position involves utilizing skills in growth strategy and retention strategy to support business success.
Previous Experience in Customer Success and Management
Prior to joining GreyNoise Intelligence, Benson worked at Cyber Hill, LLC as a Client Success Manager and Project Manager for one year from 2020 to 2021. This role involved software implementation and client management. Additionally, Benson served as an Engagement Manager at Shockoe | Mobile by Design for one month in 2021, and as a Sales & Event Manager at Table 95 Hospitality from 2016 to 2020.
Background in Education
Benson studied at the University of Northern Colorado, where they earned two degrees: a Bachelor of Arts (B.A.) in Applied Anthropology and a Bachelor of Science (B.S.) in Recreation and Tourism, both completed from 2009 to 2013. This educational background contributes to Benson's understanding of customer engagement and operational processes.
Skills and Expertise
Benson possesses a range of skills relevant to customer success and operational efficiency. These include SOP Development, KPI Management, Gap & Trend Analysis, and expertise in various technical tools such as SalesForce, Micros, WordPress, and JIRA. These skills support Benson's role in optimizing processes and driving collaborative success.
Early Career Experience
Before transitioning into customer success roles, Benson worked as a Snowboard Instructor at Wintergreen Resort from 2006 to 2010 for four years. Additionally, in 2015, Benson held positions as a Guest Services Associate and Website Copy Writer at Maymont, and as a Public Relations & Marketing Intern at Lewis Ginter Botanical Garden.