Kim Crowell
About Kim Crowell
Kim Crowell is a Customer Experience Specialist at GreyNoise Intelligence, with extensive experience in project management and customer support across various roles in the Air Force Office of Special Investigations. She has a strong background in organizational change management and has successfully implemented strategies that improved employee onboarding and reduced costs.
Current Role at GreyNoise Intelligence
Kim Crowell currently serves as a Customer Experience Specialist at GreyNoise Intelligence, a position held since 2023. In this role, she focuses on enhancing customer interactions and satisfaction. Her responsibilities include providing expert consultations across four portfolios and 236 locations, effectively managing over 1,200 customer support resolutions. Crowell's experience in customer success and project management informs her approach to improving the customer experience.
Previous Experience at Solid State Operations
Before joining GreyNoise Intelligence, Kim Crowell worked at Solid State Operations. She held the position of Director of Organizational Change Management for two months in 2022 and served as Employee Engagement Coordinator from 2021 to 2022 for five months. During her tenure, she designed and implemented change management strategies and communication plans at a SaaS startup, which significantly reduced employee onboarding time by 50%.
Career at Air Force Office of Special Investigations
Kim Crowell's career at the Air Force Office of Special Investigations (AFOSI) spanned from 2007 to 2018. She held various roles, including Investigations Manager, Project Manager, and Training Instructor. Her responsibilities included managing customer support, executing training programs, and leading strategic engagements. Crowell provided 1,400 hours of instruction to 350 students and collaborated with stakeholders to deliver 76 realistic training scenarios. Additionally, she managed resources worth $4.4 million and led a team of 10.
Educational Background
Kim Crowell studied at the Community College of the Air Force, where she earned two Associate's degrees. Her studies focused on Criminal Justice/Law Enforcement Administration and Instructor of Technology and Military Science. This educational background supports her extensive experience in security, investigations, and training within the military context.