Kim Simpson
About Kim Simpson
Kim Simpson is a Sr. Customer Support Manager with extensive experience in customer support roles across various companies. She has worked at Gridwise since 2022 and has held previous positions at Ribbon, ClickPay, JPMorgan Chase & Co., and ShopRite Supermarkets.
Current Role at Gridwise
Kim Simpson serves as the Sr. Customer Support Manager at Gridwise. In this role, she is responsible for overseeing customer support operations, ensuring high levels of customer satisfaction, and managing support team performance. She has been with Gridwise since 2022, contributing her extensive experience in customer support to enhance service delivery and client relations.
Previous Experience in Customer Support
Prior to her current position, Kim Simpson worked as a Customer Support Manager at Ribbon for four months in 2022. Before that, she held the same title at ClickPay from 2015 to 2021, where she managed customer inquiries and support processes for six years. Her experience in these roles has equipped her with valuable skills in customer service management and team leadership.
Early Career Background
Kim Simpson began her career at JPMorgan Chase & Co. as a Teller from 2014 to 2015, where she gained foundational experience in financial services and customer interaction. Additionally, she worked at ShopRite Supermarkets as an Office Manager and Bookkeeper from 2011 to 2015, managing office operations and financial records for four years. This diverse background has contributed to her strong organizational and communication skills.
Education and Academic Focus
Kim Simpson studied at St. Thomas Aquinas College, focusing on Communication and Media Studies. This educational background has provided her with a solid understanding of effective communication strategies, which she applies in her customer support roles to enhance client engagement and service quality.