Yacel Monique Canonio
About Yacel Monique Canonio
Yacel Monique Canonio is an experienced customer service professional with a Bachelor's degree in Education from the University of Southeastern Philippines. She has held various roles in customer support and technical assistance across multiple companies since 2012.
Current Role at Gridwise
Yacel Monique Canonio currently holds the position of Email Support - Customer Service at Gridwise. She has been with the company since 2021, contributing to customer service operations for a duration of three years. In this role, she is responsible for addressing customer inquiries and providing support through email communication, ensuring a positive experience for users.
Previous Experience in Customer Service
Prior to her current role, Yacel Monique Canonio gained extensive experience in customer service. She worked at Teleperformance Philippines as a Customer Service Specialist for five months in 2015. Following that, she served as a Customer Care Specialist at Worldpay from 2016 to 2019, where she focused on assisting customers with their inquiries and concerns for three years. Additionally, she worked at Concentrix as a Technical Support Representative from 2012 to 2015, further enhancing her customer service skills.
Education and Qualifications
Yacel Monique Canonio earned her Bachelor's degree in Education from the University of Southeastern Philippines. She studied there from 2008 to 2012, completing her degree over a four-year period. This educational background has provided her with foundational skills applicable to her roles in customer service.
Experience in Lead Generation
In 2019, Yacel Monique Canonio briefly worked as a Lead Generation Specialist at JAQ Business Solutions for a duration of two months. This role involved identifying potential clients and generating leads, adding to her diverse professional experience.