Balaji Gopal
About Balaji Gopal
Balaji Gopal is an IT Manager with over 11 years of experience at Griptonite Games and a background as a System Administrator at Gameloft. He possesses strong communication skills, manages IT resources, and holds ITIL V3 Foundation and MCSA certifications.
Work at Griptonite Games
Balaji Gopal has served as the IT Manager at Griptonite Games since 2013. In this role, he is responsible for IT resource and budget planning to support various projects. He manages a team of three IT support members, focusing on leadership and team management. His responsibilities also include overseeing Cisco VOIP Phones and wireless management, as well as conducting IT documentation, policy creation, and training to enhance organizational processes.
Previous Experience at Gameloft
Prior to his current position, Balaji Gopal worked at Gameloft as a System Administrator from 2007 to 2013. During his six years there, he developed skills in IT service management and collaborated with various teams to improve IT services. His experience at Gameloft laid the foundation for his current role in IT management.
Education and Certifications
Balaji Gopal holds a Bachelor of Arts (B.A.) degree from SVSS. He has also earned ITIL V3 Foundation and MCSA certifications, which demonstrate his expertise in IT service management and Microsoft technologies. These qualifications support his proficiency in managing IT services and cloud-based collaboration tools.
IT Administration and Management Skills
Balaji Gopal manages Office 365 administration tasks, including user and license management, showcasing his proficiency in cloud technologies. He also oversees Okta administration for user password and multi-factor authentication resets, reflecting his expertise in identity and access management. His daily interactions with global teams through weekly calls and Skype meetings highlight his experience in international collaboration.
Communication and Collaboration
Balaji Gopal conducts weekly and monthly meetings with various teams to enhance IT services, demonstrating strong communication and collaboration skills. His ability to engage with global teams and manage IT resources effectively contributes to the overall success of the IT department.