Shefali Sharma
About Shefali Sharma
Shefali Sharma is a Client Success Specialist based in Gurugram, Haryana, India. She holds an MBA from Bharati Vidyapeeth and has a background in customer service, having worked at KocharTech and One Point One Solutions.
Work at GroMo
Shefali Sharma currently holds the position of Client Success Specialist at GroMo, a role she has occupied since 2023. Based in Gurugram, Haryana, India, she is responsible for ensuring client satisfaction and fostering positive relationships with customers. Her work involves addressing client needs and providing solutions to enhance their experience with the company.
Previous Experience at KocharTech
Before joining GroMo, Shefali Sharma worked at KocharTech as a Senior Customer Service Representative. She held this position for eight months in 2022, also in Gurugram, Haryana, India. In this role, she was involved in managing customer inquiries and providing support to enhance service delivery.
Experience at One Point One Solutions
Shefali Sharma gained additional experience as a Customer Service Representative at One Point One Solutions. She worked there from 2020 to 2022, contributing to customer support and service operations in Gurugram, Haryana, India. This role helped her develop skills in client interaction and problem-solving.
Education and Expertise
Shefali Sharma holds a Master of Business Administration (MBA) degree, which she completed at Bharati Vidyapeeth from 2021 to 2023. Prior to her MBA, she earned a Bachelor of Commerce (BCom) degree from Delhi University, studying from 2018 to 2021. Additionally, she studied Accounting and Finance at ICA Edu. Skills, where she achieved certification as a computer accountant between 2018 and 2020.