Dominique Deroubaix
About Dominique Deroubaix
Dominique Deroubaix serves as the Directeur Expérience Clients at Yves Rocher in Montreal, Quebec, Canada. With a background of 14 years at Yves Rocher in various customer service roles, she specializes in enhancing customer knowledge to align services with customer needs.
Work at Groupe Rocher
Dominique Deroubaix currently holds the position of Directeur Expérience Clients at Yves Rocher, a role she has occupied since 2020. Based in Montreal, Quebec, Canada, she plays a crucial role in shaping the company's customer experience strategy. Her work involves enhancing customer interactions and ensuring that the company's services align with customer expectations.
Previous Experience at Yves Rocher
Before her current role, Dominique Deroubaix served as Directrice Centre de Contacts Clients-Centre de Distribution at Yves Rocher from 2006 to 2020. During her 14 years in this position, she managed customer contact centers and distribution operations, gaining extensive experience in customer service and operational management.
Customer Experience Focus
In her current role, Dominique Deroubaix emphasizes the importance of developing customer knowledge. She aims to better understand and meet customer needs and expectations. This focus on customer insight is integral to her strategy for improving the overall customer experience at Yves Rocher.
Location and Impact
Dominique Deroubaix is based in Montreal, Quebec, Canada. Her contributions to Yves Rocher's customer experience strategy from this location are significant, as she leverages local insights to enhance service delivery and customer satisfaction.