Emmanuelle Dugast
About Emmanuelle Dugast
Emmanuelle Dugast serves as the Customer Voice Manager for the Benelux region at Yves Rocher, a position she has held since 2014. With extensive experience in customer service roles, she has worked in various capacities at Yves Rocher and Quelle over the past several decades.
Work at Yves Rocher
Emmanuelle Dugast has been employed at Yves Rocher since 2004, holding various positions over the years. She currently serves as the Customer Voice Manager for the Benelux region, a role she has occupied since 2014. Prior to this, she was the Customer Service Manager for the Benelux region starting in 2012. Her earlier roles at Yves Rocher include Customer Service Manager for Belgium from 2004 to 2012 and Customer Service Supervisor from 2001 to 2004. Her extensive experience at Yves Rocher spans over a decade, contributing to her deep understanding of customer service operations within the company.
Previous Experience at Quelle
Before joining Yves Rocher, Emmanuelle Dugast worked at Quelle, where she held two positions. She started as a Customer Service Agent from 1995 to 1997, followed by a role as a Customer Service Specialist from 1998 to 2001. Her time at Quelle provided her with foundational experience in customer service, which she later applied in her roles at Yves Rocher.
Customer Service Management Expertise
Emmanuelle Dugast has developed significant expertise in customer service management throughout her career. Her roles have involved overseeing customer service operations, managing teams, and ensuring customer satisfaction. This expertise is evident in her long tenure at Yves Rocher, where she has progressed through various levels of customer service management.
Career Timeline
Emmanuelle Dugast's career in customer service began in 1995 at Quelle, where she worked for six years in two different roles. She transitioned to Yves Rocher in 2001, where she has since built a career spanning over two decades. Her positions at Yves Rocher include Customer Service Supervisor, Customer Service Manager for Belgium, and currently, Customer Voice Manager for the Benelux region.