Yemi Abitogun
About Yemi Abitogun
Yemi Abitogun serves as the Chief Experience Officer at Sabon, where he has introduced innovative work practices and redefined company culture. He has extensive experience in customer experience roles across various industries, including notable positions at Vodafone, Nike, and the Chalhoub Group.
Current Role at Groupe Rocher
Yemi Abitogun serves as the Chief Experience Officer (CXO) at Sabon, a brand under Groupe Rocher, since 2021. In this role, he is responsible for creating and delivering a best-in-class last-mile fulfillment experience. He has introduced new ways of working and redefined company culture from the bottom-up, focusing on enhancing customer experience and operational efficiency.
Previous Experience at Vodafone
From 2015 to 2018, Yemi worked at Vodafone as the Executive Customer Experience Strategy and Innovation Transformation Manager in Qatar. During his tenure, he focused on improving customer experience strategies and implementing innovative solutions to enhance service delivery.
Experience at London 2012
In 2012, Yemi was part of the Senior Experience Training Team for the London 2012 Olympics. He played a key role in training over 30,000 staff members, ensuring a high standard of customer service during the event.
Professional Background in Retail and Customer Experience
Yemi has held various managerial positions in customer experience and retail operations. He worked at Everything Everywhere Ltd as the Retail Service Development Manager and Multi-Channel Customer Experience Design Manager from 2010 to 2013. He also served as Head of Omni-Channel Operations at Chalhoub Group's Level Shoes from 2020 to 2021, and as Head of Customer Experience and Retail - Beauty at Chalhoub Group from 2018 to 2020.
Educational Background
Yemi Abitogun studied at the University of Hertfordshire, where he achieved a degree in Business Studies and Media Production from 1999 to 2002. His education provided a foundation for his career in customer experience and business operations.