Larry Lee Laugier
About Larry Lee Laugier
Larry Lee Laugier serves as a 1st Line Support Technician at GroupM in London, United Kingdom, where he provides technical support to over 500 users daily. He specializes in troubleshooting connectivity issues, configuring applications, and managing IT incidents to ensure efficient operations.
Work at GroupM
Larry Lee Laugier has been employed at GroupM as a 1st Line Support Technician since 2014. In this role, he provides technical support to over 500 users daily across three companies and two sites in London, United Kingdom. His responsibilities include troubleshooting connectivity issues, configuring standard applications, and deploying essential equipment to enhance user productivity.
Technical Skills and Responsibilities
Laugier specializes in troubleshooting a variety of connectivity issues, including Cisco phones and Microsoft Office 365. He regularly images laptops using Symantec Ghost and LAN Desk provisioning. His role involves utilizing an ITSM system to manage workloads and ensure incidents are resolved in accordance with Service Level Agreements (SLAs). He also configures mobile devices for work email access.
User Support and Equipment Deployment
In his position, Laugier supports a large user base by deploying equipment such as dual screens, docking stations, and Cisco VoIP phones. He sets up audio/visual equipment for meetings and presentations, ensuring smooth operations. His coordination with IBM allows him to address and resolve issues related to faulty laptops effectively.
Experience with Software and Applications
Laugier configures a range of standard applications, including Windows 7, Office 365, and Sophos security products. His expertise in these applications enables him to provide comprehensive support and ensure that users have the necessary tools for their tasks.