Eric Mannino
About Eric Mannino
Eric Mannino serves as the Vice President of Customer Success at Groups360, where he oversees customer success, account management, and support functions. With a background in sales operations and a commitment to enhancing customer engagement, he has held various leadership roles in the hospitality industry.
Current Role at Groups360
Eric Mannino serves as the Vice President of Customer Success at Groups360, a position he has held since 2021. In this role, he oversees customer success, account management, and support functions, ensuring that clients receive exceptional service and value. Mannino is committed to fostering a customer-obsessed culture that enhances the booking experience for meetings and simplifies the planning process for hotels and planners. He leads a team dedicated to improving customer engagement, satisfaction, and retention.
Previous Experience at Groups360
Before his current role, Mannino worked at Groups360 as the Vice President of Sales Operations from 2015 to 2021. During his six years in this position, he contributed to the company's sales strategy and operations, playing a key role in its growth and development. His experience in sales operations laid the groundwork for his transition to customer success.
Professional Background in Hospitality
Mannino has extensive experience in the hospitality industry. He served as the Executive Director of Sales at Gaylord Hotels from 2010 to 2012 and held the position of Regional Vice President of Sales at Bluewolf, an IBM Company, from 2012 to 2015. Additionally, he was the Director of Sales and Marketing at Gaylord Opryland Resort & Convention Center from 2004 to 2010. His roles in these organizations have equipped him with a deep understanding of sales and customer service in the hospitality sector.
Education and Academic Background
Eric Mannino studied at the New York Institute of Technology, where he earned a Bachelor of Arts (BA) degree in Communications and Marketing. He also attended St. Anthony's High School. His educational background has provided him with the skills necessary to excel in sales, marketing, and customer success roles.
Contributions to Industry Knowledge
Mannino has contributed to industry knowledge through his writing, specifically authoring blog posts focused on Request for Proposal (RFP) responses. He emphasizes the significance of responding to every RFP and discusses how declining an RFP can still lead to future business opportunities. His insights reflect his expertise in customer engagement and sales strategies.