Mandy Hall
About Mandy Hall
Mandy Hall is a Customer Success Manager for Europe at Groups360, where she has worked since 2020. With extensive experience in the hospitality industry, she has held various roles at Whitbread and Rocco Forte Hotels, contributing significantly to customer success strategies and training programs.
Work at Groups360
Mandy Hall has served as the Customer Success Manager for Europe at Groups360 since 2020. In this role, she has been instrumental in expanding the company's customer success strategies across the European market. Her responsibilities include enhancing customer engagement and satisfaction for Groups360's clients in the region. Additionally, she has contributed to the development of training programs aimed at onboarding new customer success managers, ensuring a consistent and effective approach to client relations.
Previous Experience at Whitbread
Mandy Hall has extensive experience with Whitbread, where she held several positions over a span of 16 years. Her roles included Hotel Operations from 1996 to 2004, where she gained foundational knowledge in the hospitality sector. She later served as the Hotel General Manager for 11 months in 2013-2014, overseeing hotel operations in Liverpool. Other positions included Food & Beverage Project Manager from 2014 to 2016, Sales and Quality Manager from 2009 to 2012, Operational Support Manager from 2004 to 2009, and Revenue Manager for a brief period in 2012-2013.
Experience at Rocco Forte Hotels
Before her tenure at Whitbread, Mandy Hall worked at Rocco Forte Hotels for five years from 1989 to 1994. In this role, she focused on hotel operations in Liverpool, where she developed skills relevant to managing hospitality services. This early experience laid the groundwork for her subsequent career in the hotel and customer service industries.
Role at BookingTek
Mandy Hall worked at BookingTek from 2016 to 2020 as the Training, Setup, and Client Manager. In this position, she was responsible for client onboarding and training, ensuring that clients effectively utilized the company's solutions. Her experience at BookingTek contributed to her expertise in customer success management, which she later applied at Groups360.