Tim Flors
About Tim Flors
Tim Flors serves as the Senior Vice President and Chief Customer Officer at Groups360, where he has significantly contributed to the development of innovative tools for meeting planning. He holds an M.B.A. from both Queen's University and Cornell University and has extensive experience in the hospitality industry.
Work at Groups360
Tim Flors serves as the Senior Vice President and Chief Customer Officer at Groups360, a position he has held since 2014. In this role, he has been instrumental in the development and implementation of GroupSync, a search engine designed to improve meeting planning efficiency through proprietary matching algorithms. Flors has also contributed to the creation of a price predictor tool, which enhances transparency and reduces booking time for meetings. His efforts have expanded Groups360's reach, enabling planners to search over 170,000 properties in 225 countries. He is part of a management team with extensive experience in the meetings and events industry, focusing on integrating technology with expert advisory services.
Education and Expertise
Tim Flors holds a degree in Commercial Recreation and Hospitality Management from the University of Florida. He furthered his education by obtaining two Master of Business Administration (M.B.A.) degrees, one from Cornell University and another from Queen's University. His academic background provides a solid foundation for his expertise in the hospitality and meetings industry, equipping him with the necessary skills to navigate complex customer needs and enhance service delivery.
Background
Before joining Groups360, Tim Flors held various positions in the hospitality sector. He worked as a Global Account Executive at Marriott International from 2012 to 2014, and as Director of National Sales at Gaylord Hotels for six months in 2012. Earlier in his career, he served as Director of Sales at Holiday Inn Brentwood for four months in 2004. These roles contributed to his extensive knowledge of the industry and customer relationship management.
Achievements
Tim Flors has played a significant role in the evolution of the group travel industry. He has written about the increasing preference for smaller group events that prioritize convenience and streamlined processes. His insights reflect a deep understanding of market trends and customer preferences, showcasing his commitment to advancing the meetings and events sector.