Anita Murphy
About Anita Murphy
Anita Murphy serves as the Vice President of Retail Operations at Grow Financial Federal Credit Union, where she has worked since 2013. She holds a Bachelor of Science in Business Administration from The Ohio State University and has a proven track record of increasing memberships, loan volume, and operational scores.
Work at Grow Financial Federal Credit Union
Anita Murphy has served as the Vice President of Retail Operations at Grow Financial Federal Credit Union since 2013. In this role, she has been instrumental in enhancing the organization's retail operations in the Columbia, South Carolina area. Under her leadership, checking accounts increased from 109 to 135, and memberships grew from 102 to 150. Anita has also contributed to the Quality Control team by testing a new loan system to ensure its functionality prior to rollout. Her efforts have led to significant improvements in loan volume, which rose from $902,000 to $1,197,301.
Education and Expertise
Anita Murphy studied at The Ohio State University Fisher College of Business, where she earned a Bachelor of Science (B.S.) degree in Business Administration from 2005 to 2009. This educational background has provided her with a solid foundation in business principles, which she applies in her current role. Her expertise in retail operations is complemented by her experience in training team members and her involvement in committees focused on system improvements.
Background
Before joining Grow Financial Federal Credit Union, Anita Murphy worked at Kohl's Department Stores as an Assistant Store Manager from 2009 to 2013. During her tenure, she developed skills in retail management and customer service. She achieved notable sales results, including the highest number of MBP Plans sold in Q2 2014, covering 52% of loans. Her experience in both retail and financial services has shaped her approach to operations and customer engagement.
Achievements
Anita Murphy has achieved several notable results during her career. At Grow Financial Federal Credit Union, she improved the Mystery Shop Score from 4.72 to 5.15. She also led the sale of top MBP plans in 2014, achieving 51% coverage with 35 plans sold. Additionally, she has consistently excelled in selling Gap Policies, covering 89% of loans with 16 policies in Q1 2014. Her contributions have significantly impacted the organization's performance and customer satisfaction.