Danielle Gonzalez
About Danielle Gonzalez
Danielle Gonzalez is a Relationship Specialist with over 11 years of experience at Grow Financial Federal Credit Union, where she resolves customer complaints and provides financial education. She is currently pursuing an Associate of Arts degree in Business Administration and Management at Hillsborough Community College.
Work at Grow Financial Federal Credit Union
Danielle Gonzalez has been employed at Grow Financial Federal Credit Union since 2013, serving as a Relationship Specialist. In this role, she handles customer complaints and takes appropriate action to resolve them. She explains various types of loans and credit options to customers, ensuring they understand the terms of these services. Additionally, she recommends educational materials or resources to clients on financial planning, budgeting, and credit. Danielle also supervises others and provides on-the-job training, contributing to the development of her team.
Education and Expertise
Danielle Gonzalez is currently studying Business Administration and Management at Hillsborough Community College, where she has been pursuing an Associate of Arts degree since 2019. Her educational background includes a high school diploma from Lakeland Senior High School, where she studied from 2005 to 2008, and a high school diploma from West Area Adult School, which she completed in 2008. This educational foundation supports her expertise in financial services and customer relations.
Background
Danielle Gonzalez began her career in the financial sector at MIDFLORIDA Credit Union, where she worked as a Teller from 2008 to 2012. This four-year experience provided her with foundational knowledge in banking operations and customer service. Prior to her role at MIDFLORIDA, she worked as a Hostess at Longhorn Steakhouse from 2008 to 2010, gaining experience in customer interaction and service in a different industry.
Achievements
Throughout her career, Danielle Gonzalez has developed skills in customer service, financial education, and team supervision. Her ability to handle customer complaints effectively and provide training to others reflects her commitment to professional development and service excellence. Her role as a Notary further enhances her qualifications in the financial services industry.