Efrain Perez
About Efrain Perez
Efrain Perez is an Operations Analyst at Grow Financial Federal Credit Union, where he has worked for 18 years. He holds multiple degrees in Computer Systems Networking, Business Administration, and Computer Information Sciences, and he focuses on improving operational efficiency and compliance within the organization.
Work at Grow Financial Federal Credit Union
Efrain Perez has served as an Operations Analyst at Grow Financial Federal Credit Union since 2006. In this role, he supports 23 store locations and collaborates with over 400 employees. His responsibilities include conducting on-site store assessments and audits to ensure compliance with the National Credit Union Administration (NCUA). He has also initiated strategies for improved reporting of Key Performance Indicators, which align with staff and organizational objectives. Additionally, he designs and publishes reports for gap analysis and operational performance measurement.
Education and Expertise
Efrain Perez has a diverse educational background. He studied at Tampa Technical Institute, where he earned an Associate of Arts and Sciences in Computer Systems Networking and Telecommunications from 2000 to 2002. He furthered his education at Hillsborough Community College, obtaining an Associate of Arts in Computer and Information Sciences and Support Services from 2012 to 2018. Most recently, he attended St. Petersburg College, where he achieved a Bachelor of Arts in Business Administration and Management from 2019 to 2022.
Key Initiatives and Strategies
Efrain Perez has implemented several initiatives aimed at enhancing operational efficiency at Grow Financial Federal Credit Union. Notably, he developed an appointment management system to improve member experience. He also utilizes SQL for data mining, which enhances reporting capabilities. His efforts in initiating strategies for improved reporting of Key Performance Indicators have contributed to better alignment with organizational objectives.
Compliance and Auditing
In his role as Operations Analyst, Efrain Perez conducts on-site store assessments and audits to ensure compliance with the National Credit Union Administration (NCUA). This involves evaluating operational practices and ensuring that the credit union adheres to regulatory standards. His work in this area supports the overall integrity and operational effectiveness of the credit union.
Vendor Relationship Management
Efrain Perez is responsible for building and maintaining relationships with vendors to support the operations of Grow Financial Federal Credit Union. This aspect of his role is crucial for ensuring that the credit union has access to the necessary resources and services that facilitate its operational goals.