Jenny Turner
About Jenny Turner
Jenny Turner serves as the Loan Resolution Supervisor at Grow Financial Federal Credit Union, where she has worked since 2004. She manages a team of ten employees and oversees complex processes related to mortgage loss mitigation, foreclosure, and bankruptcy.
Work at Grow Financial Federal Credit Union
Jenny Turner has served as the Loan Resolution Supervisor at Grow Financial Federal Credit Union since 2004. In this role, she acts as a mediator to resolve staff issues and member complaints. She manages complex processes such as Mortgage Loss Mitigation, Foreclosure, and Bankruptcy. Turner oversees a team of ten non-exempt employees within the Loan Resolution department, ensuring that operations run smoothly and efficiently. Her responsibilities also include analyzing business workflows to identify and implement process improvements, as well as handling administrative functions like budget management and payroll.
Previous Experience at Vengroff Williams & Associates
Before joining Grow Financial Federal Credit Union, Jenny Turner worked at Vengroff Williams & Associates as a Collector from 1999 to 2004. During her five years in this role, she developed skills in collections and customer service, which contributed to her expertise in loan resolution and member relations. This experience laid the foundation for her current position, where she applies her knowledge to manage complex loan processes and team dynamics.
Education and Expertise
Jenny Turner studied at Keiser College, where she focused on Paralegal Studies and earned an Associate of Arts degree in 2002. Her educational background provides her with a strong understanding of legal processes, which is beneficial in her role as Loan Resolution Supervisor. This expertise is particularly relevant when managing Decedent Account Management and processing subpoenas, garnishments, and levies, ensuring compliance with state and federal laws.
Team Management and Collaboration
In her supervisory role, Jenny Turner oversees a team of ten employees in the Loan Resolution department. She collaborates with leaders across various departments, including Collections and Loss Prevention, to ensure effective communication and operational efficiency. Her ability to mediate staff issues and member complaints is crucial in maintaining a productive work environment and enhancing member satisfaction.