Marsha Falkenburg
About Marsha Falkenburg
Marsha Falkenburg serves as the Vice President of People Development at Grow Financial Federal Credit Union, where she has worked since 2006. She oversees various training programs and initiatives aimed at enhancing employee development and organizational culture.
Work at Grow Financial Federal Credit Union
Marsha Falkenburg has served as the Vice President of People Development at Grow Financial Federal Credit Union since 2006. In this role, she provides strategic oversight for various training programs, including core, leadership, distance/e-learning, and sales and coaching training. Falkenburg also oversees the Mystery Shop and Net Promoter Score (NPS) programs, which are essential for evaluating customer satisfaction and service quality. Additionally, she is responsible for championing Grow Financial's Guiding Principles and managing employee recognition programs. Her leadership in developing a sales and service culture has been a significant focus throughout her tenure.
Previous Experience at Suncoast Schools FCU
Before joining Grow Financial Federal Credit Union, Marsha Falkenburg worked at Suncoast Schools Federal Credit Union as the Training Director from 1992 to 2006. During her 14 years in this position, she was responsible for developing and implementing training programs that supported the organization's educational initiatives. Her experience in this role laid the foundation for her current responsibilities in people development and training at Grow Financial.
Education and Expertise
Marsha Falkenburg studied at Florida Metropolitan University, where she earned a Bachelor of Arts degree in Management and Marketing. Her studies spanned from 2001 to 2005, equipping her with the knowledge and skills necessary for her career in people development and training. This educational background supports her expertise in overseeing training programs and implementing strategic initiatives within financial institutions.
Leadership in Employee Development
In her role at Grow Financial Federal Credit Union, Marsha Falkenburg is instrumental in fostering a culture of employee development. She manages the development and implementation of programs that promote a sales and service-oriented culture across the organization. Her focus on leadership training and employee recognition reflects her commitment to enhancing employee engagement and performance within the credit union.