Ankita Joshi
About Ankita Joshi
Ankita Joshi is a Senior Associate at Groww in Bengaluru, India, with a background in Marketing and Finance. She has experience in customer support and social media management, having previously worked at Just Dial Limited, Paytm Money, and Axis Bank.
Work at Groww
Ankita Joshi currently serves as a Senior Associate at Groww, a prominent investment platform in India. She has been with the company since 2021 and is based in Bengaluru, Karnataka. In her role, she focuses on managing customer support across various social media channels, including Google Playstore, Twitter, Instagram, and Facebook. Her responsibilities include addressing customer inquiries and ensuring effective resolution of issues, particularly through social media escalations.
Previous Experience
Before joining Groww, Ankita Joshi held several positions in the financial services sector. She worked at Paytm Money as an Associate from 2018 to 2020, where she gained experience in customer service and support. Prior to that, she was a Relationship Manager at Axis Bank for one year, from 2017 to 2018. Her career began at Just Dial Limited, where she worked as a Process Associate for 11 months in 2016-2017.
Education and Expertise
Ankita Joshi holds a Master of Business Administration (M.B.A.) degree with a specialization in Finance from Sinhgad Institute of Management. She also earned a Bachelor of Business Administration (B.B.A.) degree in Marketing from Dr. Ambedkar College, Nagpur. Her educational background equips her with a strong foundation in business principles and customer relationship management.
Specialization in Customer Support
Ankita Joshi specializes in handling social media escalations and effectively resolving customer queries. Her expertise in managing customer support across multiple platforms allows her to address issues promptly and maintain customer satisfaction. This skill set is essential in her current role at Groww, where customer engagement through social media is a critical component of the business.