Deep Patel
About Deep Patel
Deep Patel is a Manager of Product Support at Groww, India, with extensive expertise in observability and monitoring technologies. His background includes various roles at Groww and an MBA in Finance and Marketing from Jain College.
Work at Groww
Deep Patel has held multiple positions at Groww, India, contributing to the company's product support and customer service operations. He began his tenure as a Customer Service Specialist from 2019 to 2020. He then advanced to the role of Operations Associate for six months in 2021. Following this, he served as a Product Support Specialist from 2021 to 2023, where he focused on enhancing product reliability and customer satisfaction. In 2022, he took on the role of Team Leader for Product Support Engineering, leading initiatives to improve support processes. As of 2023, he is the Manager of Product Support, overseeing the product support team and ensuring effective issue resolution.
Education and Expertise
Deep Patel earned a Master of Business Administration (MBA) with a focus on Finance and Marketing from Jain College, where he studied from 2016 to 2018. His educational background equips him with a strong foundation in business principles and market strategies. He possesses a deep understanding of observability and monitoring technologies, which enables organizations to enhance their operational reliability, scalability, and efficiency. His expertise lies in helping teams quickly identify and resolve issues, emphasizing the importance of comprehensive system visibility.
Background
Deep Patel's professional journey includes a diverse range of roles that have contributed to his expertise in product support and customer service. He began his career as a Student Intern at Canara Bank in 2017, where he gained initial industry experience. His subsequent roles at Groww allowed him to develop skills in customer interaction, team leadership, and product support. His progression through various positions at Groww reflects his commitment to enhancing customer experiences and operational efficiency.
Achievements
Throughout his career at Groww, Deep Patel has made significant contributions to product support and customer service. His roles have involved improving support processes and enabling organizations to gain greater visibility into their systems and applications. He emphasizes understanding system operations beyond basic functionality, which aids in informed decision-making. His focus on reliability and efficiency has been instrumental in enhancing the overall performance of the product support team.