Joseph Oni
About Joseph Oni
Joseph Oni is a Senior Manager of Customer Success at Groww in Bengaluru, India, with over a decade of experience in customer service and team management. He previously held positions at Franklin Templeton Investments and Wipro Bpo Solutions Limited, demonstrating adaptability and a strong background in the mutual fund industry.
Work at Groww
Joseph Oni currently serves as the Senior Manager of Customer Success at Groww, India. He has held this position since 2020, contributing to the company's growth and customer satisfaction initiatives. His role involves overseeing customer service operations and ensuring that client needs are met effectively. Based in Bengaluru, Karnataka, Joseph has been instrumental in implementing strategies that enhance the customer experience.
Previous Experience at Franklin Templeton Investments
Before joining Groww, Joseph Oni worked at Franklin Templeton Investments for nearly a decade. He began as a Client Support Executive at Wipro Bpo Solutions Limited in Tamil Nadu, India, before transitioning to Franklin Templeton. He served as an Assistant Manager from 2006 to 2015 in Chennai, India, and later as a Client Service Manager - Supervisor in Singapore for 11 months in 2015 to 2016. His experience in the mutual fund industry has equipped him with valuable insights into customer service and client management.
Education and Expertise
Joseph Oni holds a Bachelor’s Degree in Economics from Loyola College, where he studied from 2002 to 2005. His educational background has provided him with a solid foundation in economic principles, which he applies in his professional roles. With over a decade of experience in customer service and team management, Joseph has developed expertise in adapting to changes and embracing new challenges within the industry.
Background in Customer Service
Joseph Oni has over ten years of experience in the customer service sector, including international exposure. His career began in 2005 at Wipro Bpo Solutions Limited, where he worked as a Client Support Executive for one year. His extensive experience encompasses various roles that have honed his skills in team and people management, making him well-equipped to lead customer success initiatives.
Team and People Management Experience
Joseph Oni possesses over eight years of experience in team and people management. His roles at Franklin Templeton Investments and Groww have involved supervising teams and ensuring effective communication and collaboration among team members. His ability to adapt to changes and manage diverse teams has been a significant aspect of his career in customer service.