Meet Patel
About Meet Patel
Meet Patel is a Customer Service Team Lead at Groww, where he has worked since 2021, first as a Senior Customer Support Executive and then as a Team Lead. He has prior experience in customer service roles at IIFL and Muthoot Fincorp Ltd., and he holds a JAIIB certification from the Indian Institute of Banking and Finance.
Work at Groww
Meet Patel has been employed at Groww since 2021, initially serving as a Senior Customer Support Executive for three years. In 2024, he advanced to the position of Customer Service Team Lead, where he has been leading the customer service team for seven months. His role involves overseeing customer support operations and ensuring high-quality service delivery in Mumbai, Maharashtra, India.
Previous Experience in Customer Service
Before joining Groww, Meet Patel worked at IIFL (India Infoline Group) as a Customer Service Executive for four months in 2020. He also has experience as a Customer Service Officer at Muthoot Fincorp Ltd., where he was employed for one year from 2019 to 2020. These roles contributed to his expertise in customer service and support.
Education and Expertise
Meet Patel studied at the Indian Institute of Banking and Finance, focusing on Banking and Financial Support Services. He achieved the Junior Associate of the Indian Institute of Bankers (JAIIB) certification in 2018. This educational background provides him with a solid foundation in banking and finance, enhancing his capabilities in customer service within the financial sector.