Riya Shetty
About Riya Shetty
Riya Shetty is a Customer Support Executive at Groww in India, specializing in customer queries related to shares and mutual funds. She holds a Bachelor of Commerce in Banking and Insurance and is certified in NISM series - 5A.
Work at Groww
Riya Shetty has been employed at Groww, India, as a Customer Support Executive since 2021. In this role, she specializes in addressing customer queries related to shares and mutual funds. Her position is based in Andheri, where she has developed a strong proficiency in managing customer concerns effectively. With three years of experience in this capacity, Riya contributes to the company's commitment to providing quality customer service.
Education and Expertise
Riya Shetty holds a Bachelor of Commerce degree in Banking and Insurance from SIES College of Commerce and Economics, where she studied from 2017 to 2019. Additionally, she is certified in the NISM Series - 5A, which qualifies her as a mutual fund distributor. This educational background equips her with the necessary knowledge and skills to assist customers in the financial sector.
Background
Before joining Groww, Riya worked at Computer Age Management Services Limited as a Business Support Officer from 2019 to 2021. This role provided her with valuable experience in customer support processes, particularly in chat-based environments. Her previous position in Belāpur, Maharashtra, contributed to her understanding of customer needs and enhanced her ability to provide effective solutions.
Achievements
Riya Shetty maintains a high proficiency in addressing customer concerns, demonstrating her capability in customer support. Her certification in mutual funds and her educational background in Banking and Insurance further highlight her expertise in the financial services industry. These qualifications support her effectiveness in her current role at Groww.