Vikas Dubey
About Vikas Dubey
Vikas Dubey is a Senior Executive at Groww in Mumbai, India, with a background in customer service and management. He has over three years of experience in the financial sector, previously working as a Customer Success Executive at Groww and as an Assistant Manager at Kotak Securities.
Work at Groww
Vikas Dubey currently serves as a Senior Executive at Groww, India, a position he has held since 2023. Prior to this role, he worked as a Customer Success Executive at the same company from 2021 to 2023. During his tenure, he implemented strategies that resulted in a 20% reduction in First Response Time within the first quarter of his employment. His work has contributed to enhancing customer satisfaction and streamlining service processes.
Previous Experience at Kotak Securities
Before joining Groww, Vikas Dubey worked at Kotak Securities as an Assistant Manager from 2020 to 2021. In this role, he gained valuable experience in customer service, focusing on resolving complex issues and improving client interactions. His time at Kotak Securities provided him with foundational skills that he later applied in his roles at Groww.
Education and Expertise
Vikas Dubey completed his Bachelor of Commerce (BCom) at Thakur College of Science & Commerce from 2015 to 2018. His educational background has equipped him with essential knowledge in commerce, which supports his professional roles in customer service and management. He possesses over a year of professional experience in customer service, emphasizing problem-solving and customer satisfaction.
Professional Background
Vikas Dubey has accumulated over three years of professional experience in customer service roles. His career began at Kotak Securities, where he served as an Assistant Manager, and he later transitioned to Groww, where he has taken on increasing responsibilities. His focus on customer success and operational efficiency has been a consistent theme throughout his career.