Neal Keene
About Neal Keene
I love digging into customer business problems and solving them with modern technologies. My career focus has been helping companies deliver better customer experiences, that are effective and compliant, across digital and traditional channels. Throughout my career, I have enjoyed serving as an executive in many roles including corporate strategy, strategic alliances, indirect channel sales, product marketing and technical evangelism. My breadth of professional experience has taught me the following: I'm strong at understanding complex customer business problems and defining clear solutions - I subscribe to "outside-in" model of customer engagement, focus on the customer's perspective first - I speak both "tech" and "business" - I enjoy collaborating with with customer executive teams to define win-win solutions I can successfully scale software businesses from $5M to $1B in revenue - I enjoy collaborating across sales, marketing, customer success and leadership to break down silos - I specialize in building strategic alliances and partnerships with complementary firms to deliver at scale - I excel at defining big ideas, within business constraints, and enable internal teams for success I'm proficient at developing GTM strategies that can be clearly articulated both internally and externally - I build collaborative teams to support corporate objectives - I stay on top of key market and industry trends and use data to support decision-making - I work with industry analysts for feedback and validation of future trends On a personal level - I believe the team shares the success when thing go well - I take personal responsibility when things don't go as planned - I'm constantly learning and appreciate good ideas that deliver I enjoy meeting new people and hearing new perspectives. Reach out if you want to talk to me about emerging tech, generative AI, creating software products or gentleman farming. Professional Skills Customer Experience and Engagement | Strategic Planning | Alliances and Partnerships | Portfolio Strategy | SaaS | Product Roadmaps | Market and Pricing Analysis Domain Knowledge Insurance (Personal and Commercial) | Banking (Retail and Commercial) | Investment Banking | Healthcare Payers | Enterprise Software | Customer Communication Management (CCM) | Enterprise Content Management (ECM) | Business Process Automation (BPM)