Linda O'mahony
About Linda O'mahony
Linda O'Mahony is a Senior Test Analyst at GTB in Dearborn, Michigan, where she has worked since 2014. With a background in testing and customer experience, she has held various roles in the UK and possesses extensive knowledge of testing methodologies and tools.
Work at GTB
Linda O'mahony has been employed at GTB as a Senior Test Analyst since 2014. In her role, she has contributed to various testing initiatives and projects over a span of ten years in Dearborn, Michigan. Her responsibilities include ensuring the quality and functionality of software products through rigorous testing methodologies.
Previous Employment Experience
Before joining GTB, Linda O'mahony worked at the Royal Bank of Scotland as a Test Analyst from 2006 to 2011. She also served as a Customer Experience Consultant and Digital Producer at Direct Line Group from 2011 to 2013. Additionally, she spent ten years at Churchill Insurance as a Sales and Customer Service Advisor, where she gained extensive experience in customer service and support.
Education and Expertise
Linda O'mahony studied at Dartford Technical High School For Girls and later attended Erith College of Technology, where she focused on Computer Science and Accounting. She holds a Prince2 Practitioner Certificate, which demonstrates her expertise in project management methodologies. Linda possesses thorough knowledge of agile and waterfall methodologies, as well as UAT, functional, and regression testing.
Skills and Knowledge
Linda O'mahony has strong organizational skills and in-depth knowledge of the project life cycle. Her expertise includes stakeholder management, test case construction, testing, and implementation. She is experienced in using testing tools such as JIRA and Test Director, which are essential for effective test management and tracking.
Contributions to Customer Experience
During her time at Direct Line Group, Linda O'mahony worked on defining the optimum customer journey within the Digital User Experience Team. She improved page progression by utilizing customer insight data to identify pinch points and created page mock-ups while liaising with both internal and external stakeholders.