Milena Lopes
About Milena Lopes
Milena Lopes is a Social CRM Analyst with extensive experience in the field, currently employed at J. Walter Thompson Brasil since 2017. She has previously worked for Grupo Máquina Pr and Riot, and holds a degree in Marketing from Universidade Ibirapuera.
Current Role at J. Walter Thompson Brasil
Milena Lopes serves as an Analista De Social Crm at J. Walter Thompson Brasil, a position she has held since 2017. In this role, she focuses on managing customer relationships through social media channels, employing strategies to enhance engagement and brand loyalty. Her experience in this capacity contributes to the agency's efforts in delivering effective marketing solutions.
Previous Experience at Grupo Máquina Pr
Prior to her current role, Milena worked at Grupo Máquina Pr as an Analista De Social Crm from 2016 to 2017. During her 11 months there, she developed skills in social media management and customer relationship strategies, contributing to the agency's marketing initiatives in Brazil.
Experience at Riot
Milena Lopes was employed at Riot as an Analista De Social Crm from 2013 to 2016. Over the course of three years, she focused on social media strategies and customer engagement, playing a key role in enhancing the company's interaction with its gaming community.
Quality Control Role at Vidax Teleserviços S/a
Before her career in social CRM, Milena worked at Vidax Teleserviços S/a as Controle De Qualidade from 2007 to 2010. In this position, she was responsible for ensuring service quality standards, which laid the foundation for her later roles in customer relationship management.
Education in Marketing
Milena Lopes studied Marketing at Universidade Ibirapuera from 2006 to 2008. This two-year program provided her with essential knowledge and skills in marketing principles, which she has applied throughout her professional career in various roles related to customer relationship management.