Elinor Guetta
About Elinor Guetta
Elinor Guetta serves as the Customer Success Business Operation Lead at Guesty, bringing extensive experience in business operations and customer success from previous roles at Gett and Swimm. She holds a Master of Science from New York University and has a strong background in optimizing operational processes within the SaaS industry.
Current Role at Guesty
Elinor Guetta serves as the Customer Success Business Operation Lead at Guesty, a position she has held since 2023. In this role, she focuses on enhancing customer success through operational efficiency and strategic initiatives. Her responsibilities include acting as a key liaison for cross-departmental projects, ensuring that external departmental requirements align with internal timelines. Elinor's expertise in optimizing operational aspects is crucial for driving customer satisfaction and retention.
Previous Experience at Gett
Elinor Guetta worked at Gett in various capacities from 2018 to 2021. Initially, she served as a Strategic B2B Customer Success Manager for one year, where she focused on customer engagement and retention strategies. Following this role, she advanced to Head of Growth, where she contributed to scaling the business through effective growth strategies over a two-year period.
Professional Background at Swimm
At Swimm, Elinor held multiple positions from 2021 to 2023, including Head of Business Operations, Customer Success, and Chief of Staff. Her work involved optimizing operational processes and enhancing customer success initiatives. This experience further solidified her expertise in SaaS operations and customer engagement strategies.
Education and Academic Background
Elinor Guetta has a strong educational background. She earned a Master of Science in International/Global Studies from New York University, completing her studies in 2008. Prior to this, she obtained a Bachelor of Business Administration in Marketing/Marketing Management from the Zicklin School of Business. Additionally, she holds an Associate's degree in Mass Communication/Media Studies from College of the Desert.
Experience in Diverse Geographical Locations
Elinor has gained professional experience in various geographical locations, including New York, France, and Tel Aviv. This diverse background has provided her with a global perspective on business operations. Her international experience contributes to her understanding of different market dynamics and customer needs in the software as a service industry.