Jan Noel Carlo Teope
About Jan Noel Carlo Teope
Jan Noel Carlo Teope serves as the Global Quality Assurance Manager for Customer Solutions at Guesty, where he has worked since 2021. He has extensive experience in quality assurance and customer support, having held various roles at Guesty and InterGlobe Technologies over the past decade.
Current Role as Global Quality Assurance Manager
Jan Noel Carlo Teope serves as the Global Quality Assurance Manager for Customer Solutions at Guesty, a position he has held since 2021. In this role, he is responsible for overseeing the Quality Assurance Specialists, ensuring they meet the business-required Key Performance Indicators (KPIs). He collaborates with the Global Training Manager to develop training programs within Guesty Academy, focusing on enhancing the skills of Customer Solutions Specialists. His work emphasizes the importance of quality assurance in customer service operations.
Experience at Guesty
Jan Noel Carlo Teope has a significant history with Guesty, having worked in various capacities since 2018. He began as a Support Specialist from 2018 to 2019, where he gained foundational experience in customer support. He then transitioned to the role of Quality Assurance Specialist from 2019 to 2021, contributing to the quality management processes. His current position as Global Quality Assurance Manager has allowed him to leverage his previous experiences to enhance the overall customer experience.
Previous Experience at InterGlobe Technologies
Prior to his tenure at Guesty, Jan Noel Carlo Teope worked at InterGlobe Technologies for a total of five years. He started as a Process Associate from 2010 to 2012, then advanced to Quality Assurance from 2012 to 2015. He served as a Team Lead from 2015 to 2017, where he managed teams and ensured quality standards were met. This experience provided him with a strong background in quality assurance and team management.
Background in Customer Solutions
Jan Noel Carlo Teope has a diverse background in customer solutions, having worked in various roles that focus on enhancing customer satisfaction. His experience as a Villa Specialist at The Luxury Signature from 2017 to 2018 allowed him to understand customer needs in the luxury market. His commitment to continuing education ensures he stays updated with new solutions and technologies, which is essential for improving customer satisfaction scores.
Focus on Continuing Education
Jan Noel Carlo Teope emphasizes the importance of continuing education in his professional development. He actively seeks to stay updated with new solutions and technologies that can enhance customer satisfaction. This focus on learning allows him to implement innovative practices within his roles, particularly in quality assurance and customer solutions.