Katie Frankel
About Katie Frankel
Katie Frankel is a Billing Specialist currently working at Guesty. She has held various roles in operations and customer success across multiple companies, including Waze and Zencity, and has a background in sociology from Nottingham Trent University.
Current Role at Guesty
Katie Frankel currently serves as a Billing Specialist at Guesty, a position she has held since 2023. In this role, she is responsible for managing billing processes and ensuring accurate financial transactions within the company. Her expertise in billing and finance contributes to the overall efficiency of Guesty's operations.
Previous Experience at Waze
Katie Frankel worked at Waze as an Ads Quality and Escalation Specialist for eight months in 2023. During her time in the Tel Aviv District, she focused on maintaining the quality of advertisements and addressing escalated issues related to ad performance. This role enhanced her skills in quality assurance and customer support.
Career at Zencity
From 2021 to 2023, Katie Frankel held the position of Customer Success Manager at Zencity. Over the course of two years, she worked to ensure client satisfaction and fostered strong relationships with customers. Her role involved addressing customer inquiries and providing solutions to enhance their experience with the company's services.
Educational Background
Katie Frankel studied Sociology at Nottingham Trent University from 2010 to 2012. This academic background provided her with insights into social behavior and organizational dynamics. Additionally, she completed her secondary education at King Solomon High School from 2005 to 2009.
Operations Management Experience
Katie Frankel has extensive experience in operations management. She worked as Operations Manager at Israel Seminar from 2017 to 2018, where she oversaw various operational tasks. Additionally, she served as an Operations Specialist at Tlalim Group/Authentic Israel from 2016 to 2017, contributing to the efficiency of operations in both roles.