Keegan Cotton
About Keegan Cotton
Keegan Cotton serves as the Customer Success Director of Americas and APAC at Guesty, a position he has held since 2019. He has a background in customer success and marketing, with previous roles at PatientPop Inc., Bridg, and Palaround, and holds a Bachelor's Degree in Neuroscience from Duke University.
Current Role at Guesty
Keegan Cotton serves as the Customer Success Director of Americas and APAC at Guesty, a position he has held since 2019. Based in Los Angeles, California, he focuses on enhancing customer satisfaction and success across these regions. His role involves developing strategies to improve customer engagement and retention, ensuring that clients maximize their use of Guesty's services.
Previous Experience in Customer Success
Prior to his current role, Keegan worked at PatientPop Inc. as Team Lead in Customer Success for one year from 2018 to 2019. He also held the position of Customer Success Manager at Bridg from 2016 to 2018. These roles contributed to his expertise in managing customer relationships and driving customer satisfaction.
Educational Background
Keegan Cotton studied at Duke University from 2011 to 2015, where he earned a Bachelor's Degree in Neuroscience. His education provided a strong foundation for his analytical skills and understanding of complex systems, which he applies in his professional roles. He also attended Thomas Jefferson High School for Science and Technology from 2007 to 2011.
Marketing and Leadership Experience
Keegan has a diverse background in marketing, having worked as a Marketing Manager at Palaround for nine months in 2015 and as a Marketing Associate at Teamworks App from 2014 to 2015. His experience in marketing complements his customer success roles by enhancing his ability to grow customers' web presence across multiple channels.
Skills and Professional Interests
Keegan possesses a range of skills including proficiency in Microsoft Excel, editing, public speaking, Adobe Photoshop, and leadership. He is passionate about professional growth and emphasizes individualized approaches to success for team members, reflecting his commitment to fostering a supportive work environment.