Lilian Silva
About Lilian Silva
Lilian Silva is a Customer Success Manager at Pipedrive, where she has worked since 2018. She has a background in sales and onboarding, having previously held positions at Pipedrive and AIESEC.
Work at Pipedrive
Lilian Silva has been serving as a Customer Success Manager at Pipedrive since 2018. In this role, she focuses on enhancing customer satisfaction and ensuring clients achieve their desired outcomes using Pipedrive's solutions. Prior to her current position, she held various roles within the company, including Inside Sales Consultant and Senior Sales and Onboarding Consultant. Her experience in these positions has contributed to her understanding of customer needs and the sales process.
Previous Roles at Pipedrive
Before becoming a Customer Success Manager, Lilian Silva worked at Pipedrive in multiple capacities. She started as an Inside Sales Consultant from 2016 to 2017 in New York, where she developed her sales skills. Following this, she served as a Senior Sales and Onboarding Consultant from 2017 to 2018 for nine months, where she focused on onboarding new clients and ensuring they were effectively utilizing the platform.
Education and Expertise
Lilian Silva studied at Universidade do Estado de Santa Catarina from 2005 to 2010, completing a five-year program. She furthered her education at Universidade Tuiuti do Paraná for one year from 2011 to 2012. Her academic background has equipped her with the knowledge and skills relevant to her roles in customer success and sales.
Experience at AIESEC
Lilian Silva worked as an Operations Manager for Global Exchanges at AIESEC from 2010 to 2011. In this role, she managed operations related to international exchange programs, which provided her with experience in managing diverse teams and coordinating projects on a global scale.