Matthew Herman
About Matthew Herman
Matthew Herman is a Professional Services Manager currently working at Guesty in New York, New York. He has a background in solutions consulting and account management, with experience at MRI Software and various other companies, focusing on team performance and customer retention.
Current Role at Guesty
Matthew Herman serves as the Professional Services Manager at Guesty since 2023. In this role, he is responsible for overseeing professional services and ensuring customer satisfaction through effective management of service delivery. His position involves strategic decision-making for the global onboarding organization, driving initiatives that enhance operational efficiency. He also acts as an internal escalation point, providing expert solutions to complex challenges faced by clients.
Previous Experience at Guesty
Prior to his current role, Matthew worked at Guesty as a Professional Services Consultant from 2022 to 2023. During this time, he focused on enhancing user experience and team efficiency by implementing data-driven improvements to the EverAfter dashboard. His efforts contributed to the overall success of the professional services team and improved client relationships.
Experience at MRI Software
Matthew Herman previously held the position of Solutions Consultant at MRI Software from 2020 to 2022. In this role, he was involved in solutions and implementation consulting, where he facilitated team members in exceeding KPI targets through coaching and specialized training programs. His contributions helped improve service delivery and client satisfaction during his tenure.
Educational Background
Matthew studied at Cleveland State University from 2015 to 2019, where he earned a degree in Urban Studies/Affairs with a minor in Urban Sustainable Development. His education provided him with a solid foundation in regional planning and urban development, equipping him with skills applicable to various professional roles.
Professional Skills and Contributions
Throughout his career, Matthew has demonstrated strong customer relations strategies that effectively reduced churn rates, acting as a key retention point for users. He has also led cross-functional collaboration with teams such as SalesForce to enhance sales performance. His ability to provide actionable insights for strategic planning and conduct comprehensive audit reviews has contributed to continual improvement and quality assurance within teams.