Michelle Kim
About Michelle Kim
Michelle Kim is a Customer Success Manager at Guesty, with a background in hospitality and project coordination. She has held various roles in companies such as Korean Air, Proper Hospitality, and Agoda, and has a Bachelor of Science in Hospitality Administration from the University of Nevada-Las Vegas.
Work at Guesty
Michelle Kim has been serving as a Customer Success Manager at Guesty since 2021. In this role, she focuses on ensuring client satisfaction and fostering strong relationships with customers. Her experience in customer service and project coordination contributes to her effectiveness in this position.
Previous Experience in Customer Service
Prior to her current role, Michelle worked at several organizations in customer service and project management positions. She was a Franchise Account Executive at Yelp for five months in 2021, where she managed relationships with franchise clients. Before that, she served as a Corporate Sr. Project Coordinator at Proper Hospitality from 2018 to 2020, overseeing various projects in the hospitality sector.
Experience in the Hospitality Industry
Michelle has extensive experience in the hospitality industry. She worked at Korean Air as a Reservation & Ticketing Supervisor for one year in Las Vegas, Nevada, from 2015 to 2016. Additionally, she was a Market Coordinator at Agoda from 2016 to 2018 in Los Angeles, California, where she contributed to market strategies and customer engagement.
Educational Background
Michelle Kim studied Hospitality Administration/Management at the University of Nevada-Las Vegas, where she earned a Bachelor of Science (B.S.) degree from 2011 to 2015. She has also been studying at Shanghai University since 2014, furthering her knowledge in the field.
Early Career Development
Michelle's early career included a position as an Onboarding Specialist at Allegiant for four months in 2016 in Las Vegas, Nevada. This role involved facilitating the onboarding process for new employees, enhancing her skills in training and development.