Paul Zukauskas
About Paul Zukauskas
Paul Zukauskas serves as the Senior Vice President of Global Customer Success and Onboarding at Guesty, where he has worked since 2024. He has extensive experience in customer advocacy and lifecycle management, having held various leadership roles at Guesty and PGi, and he has a strong educational background in law and communications.
Work at Guesty
Paul Zukauskas currently serves as the Senior Vice President of Global Customer Success and Onboarding at Guesty, a position he has held since 2024. Prior to this role, he was the Vice President of Global Customer Success from 2021 to 2024, overseeing customer success initiatives for three years. Zukauskas has also held the position of Regional Vice President of Customer Success for North and South America for a brief period in 2021. His tenure at Guesty has been marked by a focus on customer advocacy and user adoption strategies.
Education and Expertise
Paul Zukauskas earned his Juris Doctorate from the University of Illinois Chicago School of Law, completing his studies from 2007 to 2009. He also holds a Bachelor of Arts in Journalism and Mass Communications from Creighton University, which he obtained from 2003 to 2005. Zukauskas possesses expertise in high-performance team development, operational execution, and customer lifecycle management, with an emphasis on customer retention and growth.
Background in Customer Success
Zukauskas has a robust background in customer success, having worked at PGi in various roles from 2014 to 2019, including Senior Customer Success Manager, Manager of Customer Success, and Director of Client Services. His experience at PGi laid the foundation for his later roles at Guesty, where he has managed global teams responsible for significant recurring revenue. He also served as the Director of Implementation at Intelligent Charting, LLC from 2011 to 2014.
Achievements in Customer Advocacy
Throughout his career, Paul Zukauskas has demonstrated a strong commitment to customer advocacy and user adoption strategies. He has a proven track record of managing teams that generate over $70 million in recurring revenue. His specialization in customer lifecycle management has led to substantial customer retention gains and growth, showcasing his ability to create customer value through innovative approaches.