Paula Frenkel
About Paula Frenkel
Paula Frenkel serves as the Guest Communication Service Team Leader at Guesty in Tel Aviv, Israel, where she has worked since 2019. She has a background in education and military service, and she is currently pursuing a Bachelor's degree in Communication and Political Science at Tel Aviv University.
Work at Guesty
Paula Frenkel has been serving as the Guest Communication Service Team Leader at Guesty since 2019. In this role, she oversees the onboarding process of new users, which includes account setup, follow-ups, and account reviews. She is responsible for training new agents, ensuring they are well-equipped to assist clients effectively. Additionally, Paula conducts weekly meetings with her team to set and review key performance indicators (KPIs) and performance evaluations. She also manages the Quality Assurance department, focusing on maintaining high standards of service. Paula utilizes JIRA from Atlassian to report and track system bugs, contributing to the overall efficiency of the platform.
Education and Expertise
Paula is currently pursuing a Bachelor's degree in Communication and Political Science at Tel Aviv University, a program she has been engaged in since 2020. This educational background supports her role in communication and team management at Guesty. Her studies provide her with a solid foundation in both fields, enhancing her ability to lead and communicate effectively within her team and with clients.
Background
Before her current position at Guesty, Paula held various roles that contributed to her professional development. She worked as a Jewish History and Culture Teacher at Soc Israelita Brasileira De Org Reconst E Trabalho Ort in Rio de Janeiro from 2014 to 2015. Following this, she served in the Israel Defense Forces from 2017 to 2019, gaining valuable experience in teamwork and leadership. Additionally, she worked as a New Immigrants Coordinator at Habonim Dror in Israel from 2019 to 2020, further enhancing her skills in communication and coordination.
Achievements
During her tenure at Guesty, Paula has played a significant role in improving the onboarding process for new users and enhancing the training of new agents. Her leadership in conducting weekly meetings has helped establish clear performance metrics for her team. Additionally, her management of the Quality Assurance department has been crucial in maintaining service standards. Paula's ability to report and track system bugs using JIRA has contributed to the overall operational efficiency of Guesty.