Rachel Forbes
About Rachel Forbes
Rachel Forbes serves as the Customer Experience Team Lead at Guesty, where she has worked since 2023. With a diverse background in hospitality and customer service, she has held various managerial roles across different organizations, demonstrating a commitment to enhancing customer experiences and achieving organizational goals.
Work at Guesty
Rachel Forbes has been serving as the Customer Experience Team Lead at Guesty since 2023. In this role, she focuses on enhancing customer satisfaction and streamlining processes to improve the overall customer experience. Her responsibilities include overseeing the onboarding process and ensuring effective product implementation for clients.
Previous Experience in Hospitality
Before joining Guesty, Rachel Forbes held various positions in the hospitality industry. She worked as a Lobby Manager at Isrotel Hotel Chain in Tel Aviv from 2014 to 2015. She also served as a Pre Opening Manager at Selina in Jamaica from 2016 to 2017 and as a General Manager at Selina in Puerto Viejo, Costa Rica, from 2015 to 2016. Additionally, she was a Guest Relations Manager and Compliance Manager at Marriott International in Tel Aviv-Yafo from 2018 to 2019.
Career in Customer Success and Management
Rachel has experience in customer success and project management. She worked as a Customer Success Manager at Duve from 2022 to 2023. Prior to that, she served as a Project Manager at Oscar4b - Creating Content Events in Tel Aviv from 2012 to 2013. Her roles have consistently involved identifying challenges and offering solutions to help businesses scale.
Educational Background
Rachel Forbes studied Hospitality Administration/Management at Ben-Gurion University of the Negev, where she earned her Bachelor's degree from 2006 to 2009. She also attended Wingate College, focusing on Health and Physical Education/Fitness, completing her studies in 2015. This educational background supports her extensive career in customer experience and hospitality.
Focus on Customer Service and Team Leadership
Rachel has demonstrated a strong commitment to customer service and team leadership throughout her career. She has a proven track record in recruitment and team management, with a focus on customer retention. Her approach involves taking ownership of projects and aligning team efforts with organizational goals.