Sarat Ganapathiraju
About Sarat Ganapathiraju
Sarat Ganapathiraju serves as the Customer Success Team Lead at Guesty, where he manages a team focused on enhancing customer experiences and driving retention. He has a strong background in customer success roles across various companies, supported by a degree in Hospitality Administration from Johnson & Wales University.
Current Role at Guesty
Sarat Ganapathiraju serves as the Customer Success Team Lead at Guesty, a position he has held since 2022. In this role, he directly manages a Customer Success Management team in the Americas. He focuses on developing strategies to enhance customer experiences and drive product adoption. His leadership is instrumental in achieving the team's key performance indicators related to customer retention and brand loyalty.
Previous Experience at Guesty
Before his current role, Sarat worked at Guesty as a Customer Success Manager for eight months in 2022. During this time, he contributed to customer success initiatives and collaborated with various teams to deliver tailored solutions for clients. His experience at Guesty laid the groundwork for his current leadership position.
Professional Background in Customer Success
Sarat has a diverse background in customer success roles across various organizations. He worked as a Senior Client Success Advisor at Cvent from 2019 to 2022, where he focused on the Hospitality Cloud. Prior to that, he was a Customer Success Executive at Fastmarkets MB from 2018 to 2019. His experience includes developing strategic initiatives aimed at driving customer success and revenue growth.
Educational Background
Sarat Ganapathiraju studied at Johnson & Wales University, where he earned a degree in Hospitality Administration/Management from 2011 to 2015. His education provided a solid foundation in hospitality and business management, equipping him with the skills necessary for his career in customer success.
Early Career at Omni Hotels & Resorts
Sarat began his career in the hospitality industry as a Guest Service Agent at Omni Hotels & Resorts from 2015 to 2017. This role allowed him to gain valuable experience in customer service and hospitality operations, which has informed his approach to customer success in subsequent positions.