Sophia Fitzgerald
About Sophia Fitzgerald
Sophia Fitzgerald is an Account Executive for APAC SMB & Enterprise at Guesty, with a background in account management and customer operations across various industries. She has worked in multiple roles in the accommodation sector and has a degree in Business and Management from Leeds Metropolitan University.
Current Role at Guesty
Sophia Fitzgerald serves as an Account Executive for APAC SMB & Enterprise at Guesty. She has held this position since 2021 in Sydney, New South Wales, Australia. In this role, she manages accounts and develops relationships with clients in the small and medium business sector as well as enterprise clients. Her responsibilities include understanding client needs and delivering tailored solutions to enhance customer satisfaction and business outcomes.
Previous Experience at SilverDoor
Sophia Fitzgerald worked at SilverDoor in two capacities. She started as a Client Account Manager from 2013 to 2015, where she managed client relationships and ensured service delivery. After that, she took on the role of Key Account Manager for a brief period in 2015, focusing on key client accounts. Both positions were based in London, England, and contributed to her expertise in account management.
Experience in Customer Operations
Sophia has experience in customer operations, having worked as the Head of Customer Operations at L'Abode Accommodation from 2020 to 2021 in Sydney, Australia. In this role, she oversaw customer service strategies and operations, ensuring a high level of client satisfaction. Additionally, she served as a Senior Client Relationship Manager at the same company from 2018 to 2020, further developing her skills in client management.
Educational Background
Sophia Fitzgerald studied at Leeds Metropolitan University from 2009 to 2012, where she earned a Bachelor of Arts (B.A.) in Business and Management. Prior to that, she attended Bradfield College from 2007 to 2009. Her educational background has provided her with a solid foundation in business principles and management practices.
Skills and Expertise
Sophia Fitzgerald possesses a strong commercial mindset and is skilled in innovative problem-solving, particularly in addressing customer issues. She has a diverse background in managing accounts across various industries, including travel, real estate, and hospitality. Her experience in startup environments has demonstrated her adaptability and ability to learn quickly.