Yani Lazada
About Yani Lazada
Yani Lazada is a Guest Services Expert with a Bachelor's degree in Management from the University of the Philippines. She has experience in the hospitality industry and has worked at Guesty since 2018.
Work at Guesty
Yani Lazada has been employed at Guesty as a Guest Services Expert since 2018. In this role, Lazada is responsible for managing guest interactions and ensuring a high level of customer satisfaction. The position requires a deep understanding of the hospitality industry and effective communication skills to address guest needs and concerns. Guesty, based in Walnut, California, specializes in providing property management solutions for short-term rentals.
Education and Expertise
Yani Lazada earned a Bachelor's degree in Management from the University of the Philippines, studying from 2010 to 2015. This five-year program provided a solid foundation in business principles and management practices. Prior to this, Lazada completed secondary education at Agnus Dei School Systems, Inc. from 2006 to 2010. The combination of formal education and practical experience has equipped Lazada with the skills necessary for a successful career in guest services.
Background
Before joining Guesty, Yani Lazada gained practical experience as a Practicum Trainee at New World Makati Hotel in 2014. This four-month internship took place in Makati City, Metro Manila, Philippines, where Lazada was exposed to the operations of a luxury hotel environment. This early experience in the hospitality sector contributed to the development of skills relevant to guest services.
Professional Experience
Yani Lazada has accumulated significant experience in the hospitality industry, starting with the internship at New World Makati Hotel. Since 2018, Lazada has focused on guest services at Guesty, where the role involves direct interaction with clients and problem-solving to enhance the guest experience. This professional trajectory highlights a commitment to the field of hospitality and customer service.