Ashley Roberts, Ms
About Ashley Roberts, Ms
Ashley Roberts is an Account Coordinator at Guideline with a background in marketing, customer service, and higher education roles.
Title
Ashley Roberts is an Account Coordinator currently working at Guideline. She holds this position since 2022.
Professional Experience at Guideline
Ashley Roberts serves as an Account Coordinator at Guideline, beginning her tenure in 2022. Her role involves closely collaborating with Account Managers, operations, sales, and finance teams. She is the subject matter expert on customer accounts, tasked with identifying and solving customer issues. In her first month, she achieved a customer satisfaction (CSAT) score of 100%.
Previous Roles
Ashley has held several positions including Orientation Coordinator at Sam Houston State University from 2018 to 2021, Graduate Research Assistant at University of Tennessee from 2016 to 2018, and Admissions Recruiter at Winthrop University from 2015 to 2016. Additionally, she worked as a Retail Banker at Woodforest National Bank from 2014 to 2015 and a Marketing and Media Intern at Culture & Heritage Museums in 2013.
Education and Expertise
Ashley Roberts obtained a Master’s degree in College Student Personnel from University of Tennessee, Knoxville, completing her studies from 2016 to 2018. She also holds a Bachelor of Science (BS) degree in Integrated Marketing Communication from Winthrop University, where she studied from 2010 to 2014.
Early Career Involvement
During her early career, Ashley worked at the Office of New Student and Parent Programs at Winthrop University. Her roles included Peer Mentor Staff Coordinator in 2013, Peer Mentor from 2011 to 2012, and Orientation Leader in 2011.