Casey Libby
About Casey Libby
Casey Libby is a Senior Customer Success Associate at Guideline with over four years of experience in enhancing client satisfaction and retention. He has a background in client relations management and has worked in both the finance and telecommunications industries.
Current Role at Guideline
Casey Libby is currently serving as a Senior Customer Success Associate at Guideline. Based in San Mateo, California, Casey has been with the company since 2019. In this role, Casey focuses on enhancing client satisfaction and retention, bringing over four years of experience in the customer success field to the table.
Previous Experience at Rhr Smith & Company
Before joining Guideline, Casey Libby worked at Rhr Smith & Company as a Client Relations Manager from 2016 to 2018. During this two-year tenure, Casey was responsible for managing client relationships, suggesting a solid foundation in client-focused roles which later facilitated a transition into customer success.
Educational Background in Business
Casey Libby holds a Bachelor's degree in Business Administration and Management from the University of Maine. Casey attended the university from 2012 to 2016, where the coursework included Business Administration, Marketing, and Management. This academic foundation has been instrumental in Casey's professional roles focusing on client relations and customer success.
Early Career at Sba Communications
In 2013, Casey Libby had a brief stint as a Warehouse Associate at Sba Communications in Boca Raton, Florida. Although the role lasted only two months, it contributed to a diverse professional background that spans multiple industries, including telecommunications and finance.
Versatile Industry Experience
Casey Libby's career showcases versatility in adapting to different sectors. With experience in finance at Rhr Smith & Company and telecommunications at Sba Communications, Casey's skill set is broad and adaptable. This versatility has been beneficial in the current role in customer success, where understanding various industries can be a significant asset.