Clay Shanks
About Clay Shanks
Clay Shanks is a Senior Account Manager at Guideline with a diverse background in customer success, content editing, and teaching.
Current Role at Guideline
Clay Shanks is currently serving as a Senior Account Manager at Guideline. He has been with the company since 2020, operating out of Portland, Maine, United States. In this role, Clay is responsible for managing client accounts, ensuring customer satisfaction, and helping businesses navigate Guideline's offerings effectively. His expertise in account management is integral to Guideline's mission of providing seamless solutions for clients.
Previous Experience at Certify, Inc.
Before joining Guideline, Clay Shanks worked as an Enterprise Customer Success Manager at Certify, Inc. for three years, from 2016 to 2019. Based in the Portland, Maine area, he focused on ensuring the success of enterprise clients, handling their accounts, and resolving any issues that arose. His role involved close collaboration with clients to help them achieve their goals using Certify's products and services.
Educational Background
Clay Shanks holds a Bachelor of Arts (B.A.) in English Language and Literature from the University of North Texas, where he studied from 2006 to 2010. His education equipped him with strong skills in creative writing and a thorough understanding of MLA Style, which are unique assets in his professional toolkit. This background supports his ability to communicate effectively and handle complex documentation tasks.
Early Career Positions
Clay Shanks' early career includes diverse roles such as a Patient Financial Services Representative at MaineHealth and an English as a Second Language Teacher at Phanom Adun Wittaya School. At MaineHealth, where he worked from 2013 to 2014, he was responsible for patient financial services. From 2011 to 2012, he taught English as a Second Language in Thailand, highlighting his versatility and global experience.
Skills and Expertise
Clay Shanks possesses a range of skills that enhance his professional effectiveness. He has a strong command of MLA Style, creative writing, and public speaking. These skills indicate his ability to engage with different audiences, create compelling content, and ensure clear and professional communication in his role as an account manager.