Deanna Phouthavone
About Deanna Phouthavone
Deanna Phouthavone is an Onboarding Specialist at Guideline with a strong background in operations, customer success, and retention.
Professional Experience at Guideline
Deanna Phouthavone currently works as an Onboarding Specialist at Guideline. She began her tenure in this role in 2022. As an Onboarding Specialist, she utilizes her expertise in operations, customer success, and retention to ensure new employees have a smooth transition into the company. Her ability to solve problems creatively and adapt to changing environments makes her a valuable asset to the team.
Senior Admissions Advisor at Pacific College of Health and Science
From 2017 to 2022, Deanna Phouthavone served as a Senior Admissions Advisor at Pacific College of Health and Science in the Greater San Diego Area. During her five years in this role, she was responsible for advising prospective students and helping them navigate the admissions process, leveraging her strong background in communication and customer success.
Retention Specialist at Zovio
Deanna Phouthavone worked at Zovio as a Retention Specialist from 2013 to 2017 in San Diego, California. In this capacity, she focused on retaining clients and students, ensuring their needs were met and they had a positive experience with the organization. Her four years at Zovio helped solidify her skills in customer retention and support.
Educational Background
Deanna Phouthavone holds a Master’s Degree in Organizational Management from the University of Arizona, completed in 2016 after one year of study. Prior to this, she earned a Bachelor of Arts (B.A.) in Communication from San Diego State University-California State University from 2011 to 2013. Additionally, she completed a program in Speech Communication and Rhetoric at the San Diego State University College of Extended Studies in 2012. This solid educational foundation in communication and management supports her professional roles.
Core Strengths and Skills
Deanna Phouthavone is known for her strong operational background and expertise in customer success and retention. Her top strengths, as identified by Gallup StrengthsFinder™, include Restorative, Self-Assurance, Positivity, Relator, and Strategic. These strengths enable her to bring efficiency, creativity, and passion to her work, particularly in roles requiring problem-solving and adaptability.