Derek Stackhouse
About Derek Stackhouse
Derek Stackhouse is a Client Relationship Manager at Guideline with a background in customer service and a Bachelor's degree in English Language and Literature from Portland State University.
Current Role at Guideline
Derek Stackhouse is currently serving as a Client Relationship Manager at Guideline since 2021. In this role, he handles client interactions and ensures that customer needs are addressed effectively, focusing on maintaining and deepening client relationships. This position leverages his expertise in customer service and relationship management to contribute to the company's client retention strategies.
Previous Position at Guideline
Before becoming the Client Relationship Manager, Derek Stackhouse worked as a Senior CSA at Guideline from 2019 to 2021. During his tenure in Portland, Maine, he was responsible for providing advanced customer support, resolving complex client inquiries, and enhancing customer satisfaction. His work involved collaborating with different departments to improve service delivery and support processes.
Experience at The League - Meet Intelligently
Derek Stackhouse was employed at The League - Meet Intelligently, where he held two key roles. He started as a CS Team Lead from 2017 to 2018, guiding a team and ensuring efficient customer service operations. Following this role, he was promoted to CS Manager, a position he held from 2018 to 2019 in San Francisco, where he managed customer service strategies and team performance, focusing on enhancing user experience on the platform.
Education and Academic Background
Derek Stackhouse studied at Portland State University, where he pursued a Bachelor's degree in English Language and Literature/Letters from 2007 to 2012. His academic background in English has equipped him with strong communication skills, contributing to his proficiency in managing client relationships and delivering effective customer service.